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Customer Service Advisor

Eaglescliffe, County Durham
Job Type
22 May 2024

Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.

As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in outbound calling, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.

Typical duties and responsibilities

  • Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
  • Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information and diffusing challenging clients, as needed.
  • Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
  • Utilise software, databases, scripts, and tools appropriately.
  • Take part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhere to all company policies and procedures.

Outbound Sales Required Skills

  • Proven experience in outbound sales, with a track record of consistently meeting or exceeding targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with prospects.
  • Good negotiation and persuasion skills, with the ability to handle objections and close signups.
  • Proficient in using CRM software and other sales tools to manage workloads and follow up calls.
  • Highly motivated and target-driven, with a proactive and competitive mindset.
  • Ability to work independently and as part of a team, collaborating and coordinating efforts with other Customer service representatives, marketing, and support teams.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage a high volume of workload.
  • Self-disciplined and resilient, able to handle rejection and maintain a positive attitude.
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  • Job Reference: 1333762909-2
  • Date Posted: 22 May 2024
  • Recruiter: Sterling Recruitment Services
  • Location: Eaglescliffe, County Durham
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent